FAQs - MousePadsNow.Com
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FAQs

  • Of course, you can. Following are the ways you can place your order:

    1. Online
    2. On the phone
    3. On chat
    4. Via email

Is someone available to help me with my order?

  • Of course! You can Live Chat with one of our employees or call Customer Service at (877)-208-4280 or phone us at (206) 206-3668 to obtain help with your order.
  • Our prices are always the lowest in the market for custom. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround than our company.
  • Production time refers to the period it takes to make your mouse pad order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
  • If there is a production error we will redo the cover without any questions asked.
  • Yes! Unless it is an exact reorder, you always see an e-proof of your item which must be approved by you before we proceed!
  • Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
  • Simply upload it on our website and attach it to your order and we'll take it from there. You can also send it to or e-mail directly to your Customer Care Representative.
  • We highly recommend you send a vector-based file in EPS, AI or PDF format. If you have a raster-based image such as PSD, PNG or JPG, please send it in the actual size it will be imprinted on your mouse pad. We suggest you send the highest resolution file you have available. The highest resolution files work best.
  • We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks and copyrighted material.
  • Yes absolutely! Feel free to upload as many as you'd like or you can also email us your designs.
  • PromoBucks are credits that you can apply to your next purchase. Think of them as our thank you for choosing us. These credits reduce your pre-tax total, making your future orders even more affordable.

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